Consultant II, Implementation
The SSI Group, Inc., 4721 Morrison Drive, Mobile, Alabama, United States of America ● Virtual
Req #404
Thursday, April 18, 2024
The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology.
Purpose of Position
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Perform required activities and provide guidance to clients during the implementation of SSI products including training, process review & design, best practice recommendations, and go live support.
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Duties and Responsibilities
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Essential Functions
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- Conducts client workflow session to understand the client’s current processes and needs, identifies gaps in current processes, and recommends the best approach for configuring and using the SSI products.
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- Ensures system configuration and set up meets established requirements prior to client training.
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- Evaluates test job results and communicate required actions.
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- Performs implementation activities as outlined on product implementation and training guides.
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- As required, updates training materials for client specific workflows.
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- Conducts required product training as defined in the SSI implementation guidelines.
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- Administers and reviews end user competency tests and communicate required actions to address identified issues.
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- Assists client staff during go live and ensure system is working properly and users are proficient using the system and defined workflows.
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- Runs, reviews and discusses results of product specific management reports, as defined in the implementation guidelines, and communicates required actions to address identified issues.
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- Assists client with reporting and documenting issues using the SSI issue management system.
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- Creates implementation documentation for assigned activities per the SSI standard format.
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- Identifies and resolves client project issues and escalate issues appropriately when required.
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- If requested, participates in implementation to support transition call.
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- Participates in implementation to support transition call.
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- Records time spent on and status of assigned tasks on projects in the project management system.
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- Acts as a positive role model in all aspects of professional performance.
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- Observes safety procedures and personnel policies
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Marginal Functions
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- Other duties as assigned.
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Skills, Knowledge, and Abilities
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- Must have understanding of healthcare revenue cycle and have ability to apply knowledge to addressing client problems.
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- Must possess excellent organizational skills and prioritize effectively.
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- Must have strong presentation skills including ability to design effective presentation materials.
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- Must possess strong communications skills including the ability to handle difficult situations.
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- Must have be able to communicate effectively with those at an executive level.
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- Must demonstrate strong client service skills.
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- Must be able to interact cordially and productively with co-workers in a team environment.
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- Must be able to work with limited supervision, make independent judgment decisions, and remain effective under pressure.
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- Must be able to lift up to 10 lbs. occasionally.
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- Must be able to sit for prolonged periods of time and move around the building and elsewhere regularly.
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- Must be able to use telephone and computer for significant periods of time during workday.
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- Must be able to proficiently read and write in English.
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- Must be able to travel by automobile or airplane at least 65%.
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Security Roles and Responsibilities
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- Implement and act in accordance with the organization's information security policies;
- Protect assets from unauthorized access, disclosure, modification, destruction or interference;
- Execute particular security processes or activities;
- Ensure responsibility is assigned to the individual for actions taken; and
- Report security events or potential events or other security risks to the InfoSec department.
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Experience and Education Requirements
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Education
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Min/Preferred
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Education Level
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Description
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Minimum
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4 Year / Bachelors Degree
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Bachelor’s Degree in Business Administration, Communication, or Computer Science or related experience preferred.
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Years of Experience
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Minimum Years of Experience
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Comments
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0
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At least 2-5 years Revenue cycle experience strongly preferred.
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0
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Prior software training and implementation experience a plus.
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0
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SSI product experience preferred.
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3
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At least 3 years experience in healthcare, software development, or client services preferred.
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Certifications
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Min/Preferred
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Certification
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Description
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Minimum
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Driver's License
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Must have a valid driver's license, insurance, and be insurable through the company's insurance carrier.
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A combination of experience and advanced education may be substituted. Background checks and drug test required.
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SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.
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Job Family
HQ Installers
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Pay Type
Salary