Make your mark for patients.

We're here because we want to build the future and transform patients' lives for the better.

At UCB, our people are our experiences and achievements, our passion and drive. That's why we're looking for talented individuals with diverse backgrounds and experiences - not just the best and brightest, but those who care about making a meaningful difference in the lives of patients. We promote an environment of diversity, openness, and respect where people can make valuable contributions.

An exciting journey lies ahead. Will you join us in pushing the boundaries of what's possible?

To strengthen our US IT CRM & Omnichannel Solutions team, we are looking for a talented individual to fill the position of: IT Omnichannel Solutions Lead

As IT Omnichannel Solutions Lead, you will act as a technical resource for UCB's Salesforce Marketing Cloud platform, ensuring scalability of systems and processes for the US market across the entire value chain.

You like to work in an environment where you can:
* Serve as the IT SME for Omnichannel technologies throughout the global organization.
* Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties.
* Manage local and global projects based on business requirements in line with the IT Project Management Framework.
* Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives.

You will contribute by:
* Responsible for all system updates including testing, validation, acceptance and deployment activities.
* Support and/or Lead the software delivery lifecycle ("SDLC") for the Omnichannel system for the US business.
* Ensuring timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA's related to system uptime, data loads, etc.
* Support the evaluation, selection, and management of Omnichannel partners.
* Identifying creative and innovative solutions to problems.
* Maintain awareness of industry trends, identify opportunities for business process and technology improvements and value creation.

For this position you'll need the following education, experience and skills:
Minimum Qualifications:
* 7+ years' experience in full systems life cycle management and deployment experience in Omnichannel/marketing automation systems.
* 4+ years of Salesforce Marketing Cloud experience

Preferred Qualifications:
* Prior pharmaceutical industry experience
* Experience in the support of computerized System Validation, part 11 compliance, SOX compliance
* Experience with technology systems to support commercial/go-to-market teams in the life sciences industry
* Strong understanding of HIPAA requirements (Data Security, Encryption, storage, handling, etc) and associated system impacts.
* Ability to handle multiple projects simultaneously and meet deadlines is required.
* Strong problem-solving ability and critical thinking skills
* Thorough understanding of project management methodology and system development lifecycle principles, validation & qualification
* Excellent communication skills
* Able to work across functional and regional boundaries to deliver projects on time and on budget

About us.

At UCB, we come together every day to work, laser-focused, on a simple question: How will this create value for people living with severe diseases? By putting patients at the heart of everything we do, our approach - from discovery to development to delivery - is continuously transformed and designed around patient needs and their journey.

With a team of approximately 7,600 employees and worldwide operations in more than 40 countries, we are a global biopharmaceutical company investing more than a quarter of our revenue in cutting-edge scientific research. We are focused on addressing chronic, neurological, immunological, and bone diseases. We are looking for people with passion and empathy who develop a real understanding of patient's needs and can deliver thoughtful solutions to decisionmakers across the heath care ecosystem.

Curious to know more? Please visit our website .

The Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Where permitted, applicants for employment in the United States must either have received or been willing to receive a full COVID-19 vaccination by the date of hire; or, alternatively, agree to be subject to weekly COVID-19 testing, subject to religious and medical exemptions and in accordance with applicable law.