Description

COMPANY OVERVIEW

We are one of the largest commercial furnishing providers in the country, creating spaces that are engaging, inspiring, and perfectly tailored to our clients' needs and goals. Our clients range from small business owners to Fortune 500 corporations, healthcare, education, sports arenas and hospitality environments. A comprehensive menu of services includes asset and order management, facility, installation and space planning, and project management services.

At Atmosphere we believe in providing the best possible service to our clients and constantly striving to provide the best possible work environment for our team members.

PRIMARY FUNCTION

The Systems Support Intern provides IT support to all Omni companies' team members. Representative manages tickets that come into the Omni helpdesk system via email or phone to resolution. This includes the timely acknowledgement and resolution of the issue. Utilize fellow Omni IT team members as needed to provide speedy resolution to requests.

A successful candidate will need a technical foundation and the eagerness to learn and grow within the organization. Strong soft skills are a must. You will be supporting a multi-business environment, providing all levels of support to all team members.

This position will give an exciting opportunity to a student to compliment the classroom learning with hands-on experience.

Hours would be flexible during the school year, ranging from 10-20 hours per week, and allowing the ability to work up to full time during school breaks.

PRINCIPLE DUTIES AND RESPONSIBILITIES

1. Perform preventative maintenance on software, hardware and network equipment to prevent errors.
2. Troubleshoot hardware and software issues to completion. This involves computers, phones, printers, software and all digital systems connected to the network.
3. Install new software and connect new hardware to existing networks. Updating software packages and upgrading outdated hardware - adding memory, replacing drives, and installing accessories.
4. Support all Omni locations, currently offices in AZ, IL, MN, NM, ND, TX, WA, WI. Support would be done remotely from MN location.
5. Data loss prevention during system upgrades and equipment replacement procedures.
6. Remediation of viruses, malware, and other damaging programs.
7. Train staff members to use various technologies. This includes any software and hardware implemented by Omni IT.
8. Assist the Omni IT team in providing up to date security training, procedures and protocols for end user email security.
9. Either have, or willing to learn, up-to-date knowledge of and support the following platforms:

• Microsoft Windows, Server and Client.
• Laptops
• SharePoint Online
• Apple iOS and Android mobile devices
• Off-the-shelf applications:

-M365 Suite (Word, Excel, Outlook, PowerPoint, Teams)

-Fresh Service Helpdesk

-SharePoint - Basic Support

- Cisco AnyConnect VPN

-Active Directory (Azure & On-Premise)

-Salesforce.com

-AutoCAD

-CET Configura

10. While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.

CORE STRENGTHS/ATTRIBUTES

• Communicates/Collaborates Effectively: Strong verbal and written communication and presentation skills. Ability to tailor messages across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.
• Strategizes and Problem Solves: Problem solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.
• Execution Management: Works quickly to get things done; uses resources effectively; detail oriented and high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for results and fosters a sense of urgency.
• Resilient and Adaptable: Open to new experiences to develop skills and ability to work in a fast paced, continuously evolving role.

Requirements

MINIMUM JOB REQUIREMENTS

• Currently enrolled and attending school pursuing an Associate Degree or BS degree in the technology field.
• Basic understanding of computing and networking concepts

DESIRED JOB REQUIREMENTS

• Helpdesk/IT Support experience a plus

Omni Workspace provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Omni Workspace complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.