About the Role:

As the Client Relations Manager, you will play a pivotal role in ensuring client satisfaction and fostering long-term relationships. Your responsibilities will include managing client accounts, identifying opportunities for upselling additional products or services, resolving client issues, and projecting future volume requirements. You will serve as the primary point of contact for clients, representing the company and maintaining a high level of professionalism and service excellence.

Essential Job Responsibilities:

• Build and maintain strong relationships with clients, understanding their needs, goals, and challenges. Proactively address client inquiries, concerns, and feedback to ensure satisfaction and retention.
• Identify opportunities to upsell additional products or services to existing clients based on their needs and usage patterns. Develop and execute upselling strategies to maximize revenue and client lifetime value.
• Act as a liaison between clients and internal teams, resolving issues, escalating concerns as needed, and ensuring timely resolution of client problems.
• Analyze client usage data and historical trends to forecast future volume requirements. Collaborate with internal teams to plan and allocate resources effectively to meet client demands and expectations.
• Maintain regular communication with clients through meetings, calls, emails, and presentations. Provide updates on product enhancements, industry trends, and relevant information to keep clients informed and engaged.
• Monitor and track key performance indicators (KPIs) related to client satisfaction, retention, and upselling. Analyze data to identify trends, areas for improvement, and opportunities for growth.
• Gather feedback from clients through surveys, interviews, and other channels. Use feedback to identify areas for improvement and implement initiatives to enhance client experience and loyalty.
• Collaborate with internal teams, including sales, marketing, operations, and customer support, to align strategies, share insights, and ensure seamless delivery of products and services to clients.
• Maintain accurate records of client interactions, agreements, and communications. Prepare regular reports and updates for management on client satisfaction, retention, and upselling activities.
• Stay informed about industry trends, best practices, and competitive landscape. Continuously seek opportunities to improve processes, systems, and service delivery to enhance client experience and drive business results.

Qualifications:

• Bachelor's degree in business administration, marketing, or related field required; Master's degree preferred.
• Experience in client relations, account management, or sales, preferably in a B2B environment.
• Proven track record of building and maintaining strong client relationships, driving revenue growth, and achieving sales targets.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence clients at all levels of an organization.
• Strong problem-solving abilities, with the capacity to identify issues, propose solutions, and drive resolution in a fast-paced environment.
• Analytical mindset and proficiency in data analysis, with the ability to interpret client usage data, identify trends, and make data-driven decisions.
• Ability to work independently with minimal supervision, as well as collaboratively within a team environment.
• Customer-focused mindset and commitment to delivering exceptional service and value to clients.